NTAG members subscribe to the following six Minimum Service Level For our Customer and Passenger.
1. Availability:
In this world of 24-7 activity, the acceptable availability standard has been raised. Customers expect information and service at their fingertips; when they need it and where they need it.
2. Courtesy:
In creating amazing customer experiences, courtesy goes far beyond having nice manners and smiling. There is courtesy in the way our people behave that yes, includes the observable traits of pleasant tone, nice words, welcoming and friendly body language, etc.
3. Consistency:
Customers appreciate consistency in service and services. This poses a challenge when employees go out of their way or bend a policy to please a customer.
4. Accuracy:
Providing correct information to customers—be they internal or external—is imperative to deliver at least the minimum level of service. People make decisions and act upon the information they receive—and receiving inaccurate information could potentially make a customer or co-worker go down a very wrong and inefficient path…leading to poor customer experiences.
5. Responsiveness:
Readily reacting—in a timely manner—to needs or requests from both internal or external customers, and consistently communicating progress. No one wants their requests to go into an abyss—void of communication or acknowledgement.
6. Efficiency:
The efficient use of your and your customers’ resources: human, financial, time, etc. will inevitably lead to delivering great service.
